<aside> 💡 Contour Health offers a telemedicine platform focused on enhancing the outpatient experience for palliative care patients.

Our services include scheduling virtual visits with nurses and therapists via SMS, providing a seamless, software-free telehealth experience.

Patients can easily schedule, modify, and confirm appointments through text messaging. Additionally, our system sends automated SMS reminders for upcoming appointments and notifications for any changes.

This service is integrated with hospital systems for efficient data sharing and billing, ensuring continuity of care and reducing administrative workload.

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Registration

Consent to receive messages from Contour Health is obtained through our opt-in website (https://api.mycontourhealth.com/api/texting/sms_opt_in).

Users provide their mobile number and explicitly agree to receive SMS messages related to appointment scheduling, reminders, and updates.

The opt-in process is clear and straightforward, ensuring users are aware of the type of messages they will receive. We also provide an option for users to opt-out of receiving SMS communications at any time, in compliance with regulatory standards.

Diagram

(Double click the diagram to zoom in.)

1. Registration

• Consent to receive messages from Contour Health is obtained through our opt-in website (https://api.mycontourhealth.com/api/texting/sms_opt_in).

2**. Confirmation Text Message**

• Content: "Welcome to Contour Health, your partner in navigating palliative care. To stay connected with our registered nurses and receive timely updates, reply YES. For more info, visit [link]. Msg & data rates may apply."
• Purpose: Introduces Contour Health and the purpose of the text messages.
• Compliance Note: Includes a data charges disclaimer.

2. Second Consent Request

• User Action: The patient replies with "YES" to opt-in.
• Content: No additional message unless needed for clarification.