Your privacy is paramount at Contour. This privacy policy apprises you of the personal information we collect, how we utilize it, and the choices you have concerning your data.

Healthcare Information Privacy

We handle protected health information (PHI) according to HIPAA guidelines:

• All video consultations are encrypted
• Medical data is only shared with your authorized healthcare providers
• Nurses access information on a need-to-know basis
• We maintain detailed access logs of all PHI interactions

Text Message Communications

When you communicate with us via text message:

• Messages are stored securely and encrypted
• Message history is only accessible to your care team
• Standard text message rates from your carrier may apply
• You can opt-out of text messages at any time

Healthcare Provider Access

Our nurses and healthcare providers:

• Only access your information during active consultations
• Cannot download or store your information locally
• Are bound by professional confidentiality requirements
• Must complete privacy training before platform access

Your Healthcare Privacy Rights